Order Management Clerk
On the early shift schedule 7:30 to 3:30 pm I start the day by logging on to my computer. I open up all the different applications I will be using so I am ready to go. I like to read my emails first and prioritize them before I start entering orders. My first task is to take care of one of our bigger accounts. We normally receive about 20 to 50 orders from this retailer per day, this morning I received 26 orders. These orders are always rush so this is top priority first thing in the morning. They normally take anywhere from half hour to one and half hours to release them depending on how many I receive on my report. This morning it took me 45 minutes to process the 26 I received. I also had a couple of rush staff orders from the Kansas office so I processed those orders and advised Kansas staff that they are done.
The web report arrived so I completed the web orders taking into consideration web failures, and canceled a few original web orders that are duplicates. I also entered faxed orders from US customers. It is vital to check faxed documents properly so nothing is missed.
I took a break from entering orders and try to catch up on some emails since I was away on a vacation yesterday. Read up on some Ash City up coming communications and notices. I like to stay on top of these communication emails since most of them have important updates pertaining to order processing.
I took my 15 minutes break and made a cup of coffee and had a little snack. After break I go back to my desk and started processing regular orders from the web report.
I attended a product workshop session for 1 hour. Learned lots of exciting things about product quality checking, filled out a short quiz and did some exciting experiments too. The session was very informative and we all enjoyed the learning experience.
Back to my desk after attending a very informative product workshop session. I have some orders to check that are sent by co-workers along with those accounts which have specific notes to double check as are very sensitive customers. Got enough time so entered some more web orders.
11:30 to 12:00 PM
I have lunch in the lunch room with some of my co-workers and watch the CP24 news. Then I take a 5 minute walk around our building. I am feeling refreshed after the walk and I am ready to get back to my work station.
I am back at my desk, caught up on my emails, reviewed answers to a few staff purchases that were pending, made changes accordingly and released them for processing. Completed web report with the help of my two co-workers. Entered a few orders from some other ques as my group leader made me aware that they were busier.
It is now 2:00 pm and I am taking my afternoon break. Our breaks are necessary since it give us time away from looking at the computer screen for long periods. I have a cup of tea and take a walk to the lunch room.
I am back at my workstation ready to get back in the queue again. I entered orders for an hour. Today was a good day for me as I did not have many issues with orders. I have had another good day at work.
I like to check my emails before I leave for the day. If there are any staff orders emailed from Kansas I print them off so I can work on them the following day. I am leaving with a feeling of accomplishment and looking forward to tomorrow.